We offer shipping Australia wide via Courier and Australia Post eParcel services. All orders are fully registered and tracked, someone must be available to receive the delivery at the provided shipping address. Deliveries are not typically eligible for Safe Drop or Authority to Leave.
If no one is available when delivery is attempted, your delivery will generally be made available for collection from your local courier depot or Post Office. Redelivery, redirection, or returned deliveries may not be available and may incur additional fees.
We generally have fully paid, in-stock orders picked, processed, and waiting to be collected by the delivery partner in 1 business day. It can take an extra day for your order to be collected by the delivery partner and for your tracking to become active.
Items marked as out of stock mean we do not currently have stock immediately available, but we should hopefully be able to get stock within 2-5 business days or ordering. Then the regular delivery time will apply. Feel free to contact our team for further information.
For orders placed at the end of the week, on weekends, or public holidays (in VIC, NSW, and Nationally) we aim to dispatch on the next business day however may require an additional 1-2 business days.
Large orders or orders with large items may be split into multiple packages due to OH&S requirements. Although these are generally delivered together, due to logistical limitations we cannot guarantee that all articles will be delivered at the same time.
Our delivery time frames are provided as a guide for the delivery times we typically see, we do not offer any guaranteed express same or next day delivery services. As shipping options and availability may vary, the freight calculator will only show available delivery methods.
Standard Shipping: 2 – 5 business days from dispatch
Express Shipping: 1 – 2 business days from dispatch
Deliveries to Perth & Darwin may take longer than the typical time frames provided above.
Deliveries to regional areas may require additional time for delivery, especially deliveries to regional NT & WA.
We may accept returns of goods without incurring a restocking fee if the item(s) meet all the following criteria:
The product has not been opened
The product is not a special order product (Product is not “Order Only” or “At Supplier” status and is readily stocked by Scorptec)
The product is not in large quantity (greater than 3 units)
The product value is less than $1,000
The product is returned within 5 business days of purchase
All change of mind / non-faulty returns (even those within the above criteria) are subject to Kanga Online’s inspection & final approval.
The final credit or refund provided will be based on the lesser value of either the original purchase price or current selling price.
We do not accept any change of mind / non-faulty returns of any opened and used products that may breach the health & safety regulations such as headsets, ear pieces, chairs and headphones.
We aim to provide replacements for products whenever feasible, if you would prefer a store credit or refund please make sure to request this when filling out the return application form.
Please note, we are not able to provide immediate replacements or refunds on all products – many products need to undergo assessment and repair under warranty.
Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction. Often additional support is offered directly by the manufacturer. Please check the table above for more information if this is available. KangaOnline is only be able to offer limited technical support and if any additional support is required then it may be offered to our customer at a chargeable hourly rate.
You are welcome to lodge a return request at any time. Once you put that request through, one of our aftersales team will confirm the product & return details and provide return authorisation or contact you for more information. Once your return request is authorised, you will receive an email with return instructions.
This section should answer some of our commonly asked questions.
We are sorry to hear about this! We are here to help get this sorted out for you.
If your order has just gone past the delivery estimate provided by AusPost or Star Track we suggest getting in touch with AusPost or Star Track. When following up your delivery, please be sure to ask the customer service team to share any enquiry details with the sender to make it easier for us to help follow up with you. You can find their contact details below:
AusPost – 13 76 78 or online
Star Track – 13 23 45 or online
Pickup orders with all items in stock are usually picked & ready to be collected within 1-2 business hours of being placed depending on the size of the order and how busy the team are.
Delivery orders with all items in stock are usually picked & dispatched within 1 business day. However, it may take us a bit longer to get through all the orders placed after weekends and public holidays.
Troubleshooting & Technical Assistance:
Many problems can be resolved by performing some troubleshooting with a technician. Due to the wide range of parts and products Kanga Online carries we are able to provide general advice and troubleshooting, however may be limited in our ability to provide specific and in-depth troubleshooting advice.
We recommend contacting the manufacturer directly for troubleshooting assistance as they are more familiar with the intricacies and operation of all their products. Additionally, they have access to a large range of technologies and solutions that are designed specifically for their products.
Contact details for all our major manufacturers can be found here.
The Product Needs to be Returned:
If the manufacturer is unable to resolve the problem and suspect the product is faulty (or otherwise needs to be returned), they may be able to organise for you to return it directly to the them. Often processing a claim directly with the manufacturer offers a faster and easier turnaround – some manufacturers will even send a courier to pick up and drop off a new item.
Otherwise, they will direct you to return it to Scorptec and may be able to provide a case number that will allow us to confirm all of the troubleshooting you have already performed. Then you can drop it back in store, or lodge a warranty claim on our website and receive instructions on how to return the product to us.
Either way, we encourage you to get in touch with us to let us know, we can then update our records in an effort to provide additional assistance if required. If you have a faulty product, we want to know about it!
If you have any questions or would like to talk to our Technical Support Team please get in touch.
We receive a large number of varied queries surrounding the return policies and procedures for monitors and displays – the below section covers the most commonly asked questions.
Light Bleed:
Due to the large range of brands and products we carry we do not have a definitive light bleed return policy, however we are more than happy to inspect and test your monitor to check for an excessive amount of light bleeding.
Please keep in mind that computer monitors are not designed for use in a dark environment and should always be used in a sufficiently lit room to reduce eye strain. Subsequently, light bleed that is only visible in a dark room is unlikely to be covered by warranty.
Additionally, some display technologies that are optimised for colour reproduction can exhibit edge glow which is often mistaken for light bleed. This is a technical limitation of the technology and should be considered when purchasing a product with a specific display technology.
Dead Pixels:
As display technologies are continually evolving and improving many manufacturer’s regularly update their dead pixel policies. As a result if you need specific information about the dead pixel policy of a monitor you have purchased or are looking to purchase we would strongly suggest checking with the manufacturer.
If you have a monitor with dead pixels at any point during its warranty life cycle we would like to hear about it, our warranty & returns team can help confirm if you have a dead pixel and how to proceed to the next step.
Colour Tinting:
If the monitor or display you have purchased does not appear to be displaying colours correctly or certain areas of the display appear to be tinted, you can perform the following troubleshooting:
If you are unable to perform any of the above troubleshooting, or it does not resolve the issue you may need to have your product returned under warranty.
Overclocked Refresh Rates
Many high end gaming monitors come with inbuilt overclocking to higher than standard refresh rates. As these are often listed as maximum overclocked refresh rates there may not be a guarantee that your monitor will reach those refresh rates.
If you are having trouble reaching the overclocked refresh rate, or are encountering any issues at these refresh rates we would suggest contacting the manufacturer’s support teams. They will often be able to provide advice and solutions to any problem you encounter.
Please note: If you are returning a product for any of the above, or similar reasons, we may request photos/video and/or explicit instructions, conditions, and locations of where the reported fault lies. This is to ensure that we can quickly and easily identify the issue you describe and provide the fastest resolution.
Kanga Online has partnered with BLR Solutions who are equipped to perform most of the services at the convenience of your own business or home. If you require assistance for an on site service, we suggest getting in touch with our team first via the contact methods below. Please note that our technicians have limited availability so we always suggest discussing time frames before booking.
Our onsite services include
Booking onsite services
We suggest getting in touch with our team prior to booking any on site services so they can advise you which service is best for you and roughly how long it can take.
If you would like to discuss an on-site service please get in touch with our support team.
Kanga Online stocks everything from our trusted suppliers with no trade in.
We do not purchase or trade-in for used or unused PC or parts from our customers as we are not registered as a second hand reseller. You may explore in donating the item, or try second hand markets.
On occasion you may come across within our website listings for parts designated as refurbished. These can be new or open box return or ex demo or refurbished by the supplier which you may consider purchasing and might save you a few cost of buying a new one. These refurbished stock were not traded in.
We do not have an official price matching policy, however we are always more than happy to take a look at your order to see if we are able to do a better price. Please get in touch with our sales team and they will be able to assist you.
